Today I used some Dove shampoo that my wife recently bought. As I massaged the white goop in my hair, I thought of how well it must be working because of how thick and foamy it felt.
And then I realized that I had been duped. Shampoo is foamy for the same reason that margarine is yellow and Silk is located in the refrigerated aisle by the milk: because that's how consumers expect and want it. For some reason, people think foamy shampoo cleans better than non-foamy shampoo, even though it's purely psychological. So Dove counts on that assumption when they create their product. And I fell for it.
Nice branding, Dove.
Foamy Shampoo
- on Sunday, February 21, 2010
- branding, customer expectations, Dove, marketing, psychology
- Digg
- Del.icio.us
2 comments:
All I can say is, I agree. That is the best shampoo I have ever used...they have very effectively twisted my mind to think that way!
When do I get to read another great post?
From,
Anonymous